1. Scope and Purpose

This Privacy Policy explains how ViralHooks ("we", "our", or "us") collects, uses, discloses, and safeguards personal data when you visit our website, create an account, use our services, or purchase a subscription.

2. Data We Collect

We may collect the following categories of data:

• Identity and account data (name, email address, login credentials).
• Profile and usage data (plan type, generated content activity, feature usage).
• Transaction and billing data required for subscription management.
• Technical data (IP address, browser type, device data, approximate location, logs).
• Communications data (messages you send to support or through contact forms).

3. Signup, Login, and Account Security

During signup and login, we collect and process data necessary to authenticate your account, prevent abuse, and maintain platform security. You are responsible for keeping your credentials confidential and for all activity under your account.

4. Payment Processing

Payments are processed by Paddle.com, our merchant of record and payment processor. We do not store full payment card numbers on our systems. Billing, tax handling, payment verification, and related records are managed by Paddle in accordance with their legal and compliance obligations.

5. How We Use Personal Data

We use personal data to:

• Provide and operate ViralHooks services.
• Authenticate users and maintain account access.
• Process subscriptions, invoices, and payment-related requests.
• Improve product performance, reliability, and security.
• Provide customer support and service notifications.
• Comply with legal, regulatory, and contractual obligations.

6. Legal Bases for Processing

Where applicable, we process data on the basis of contractual necessity, legitimate interests, legal obligations, and your consent (for example, where you opt in to non-essential communications).

7. Data Sharing and Third Parties

We share data only where needed to operate the service, including with hosting, analytics, email, and payment providers. We require service providers to handle data with appropriate safeguards and only for authorized purposes.

8. Retention

We retain personal data for as long as needed to provide our services, maintain legal and accounting records, resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirement.

9. International Transfers

If data is transferred internationally, we apply appropriate legal and technical safeguards as required by applicable privacy laws.

10. Your Rights

Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, and to request a copy of your data. To submit a request, contact us at support@aihookd.site.

11. Cookies and Similar Technologies

We may use cookies and similar technologies for authentication, security, and performance analytics. You can control cookie settings through your browser, though certain features may not function properly if disabled.

12. Children's Privacy

ViralHooks is not directed to children under 13, and we do not knowingly collect personal data from children under 13.

13. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

14. Contact

Questions about this Privacy Policy can be sent to support@aihookd.site.